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Returns, Exchanges & Refunds

Returns and Exchange Policy

This policy was last modified on 18 March 2017

Items purchased at www.zimart.co.zw may be returned to ZiMart (see Contact us page for our addresses) within 30 days of purchase, unless stated otherwise in the list of exceptions below.

Items must be returned in the original manufacturer’s packaging. We strongly recommend you keep your packaging for at least the first 90 days after purchase.

  • We can asure you peae of minnd. ZiMart only sells quality branded goods. We are confident that you will be satisfied with every purchase you make. If you experience any problem or concern, please refer to the options provided for below. We are committed to operate our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.

    If you are a new user to ZiMart, select “Create an Account”

  • We will refund or exchange most goods if you return them within 30 days of purchase. However, the goods must still be in their original condition and packaging and you may not have used them at all. If you purchased these goods using a credit card you don’t even need to provide your original invoice, we will find it for you!

  • There are a few exceptions to the 30 day Exchange or Refund policy due to hygiene reasons, applicable legislation or for reasons of cost efficiency. The goods we exclude from the 30 day return and exchange policy are:

    Software, CD’s, DVD’s and pre-recorded videos are protected by copyright law. Unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition as sold and the packaging has not been opened yet.

    The following category of products can not be returned or refunded:

    Goods purchased by way of special arrangement or custom order will only be replaced if defective.

    Perishable goods returned beyond their expiry dates.

    Goods which are sold as at marked down prices due to defects, damaged goods, used or repaired goods, where we disclosed these facts to you before you bought the goods can not be returned.

    Swimwear, underwear, shavers, toothbrushes and other personal care items.

  • Perishable items cannot be returned to ZiMart. If you receive a damaged or defective perishable item, please contact Customer Suport with the following information:

    • Order number for the item
    • Date of arrival
    • Condition of item at time of arrival
    • Detailed explanation of the issue
    • Whether you prefer a refund or replacement

  • If your goods turn out to be defective within the first 6 month after you received them from us, we will repair them, replace them or give you a refund. Products may be returned to your nearest ZiMart Office or alternatively we can help you to arrange a 3rd party courier by calling any of theumbers listed in the Contact Us page. The courier service will be charged at the going rate for your area and product specifications. Please note that, upon return of good to ZiMart, it may not be possible to immediately determine whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly. We may arrange for the assessment to take place at your home in the case of large appliances.

    If your goods show a defect after the initial 6 month period, but still within the manufacturer’s warranty period, Makro will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace.

    If the goods become defective once the manufacturer’s warranty has expired, we can arrange with the manufacturer or its agents to repair them. No repairs will be done without you approving a quotation first.

  • As with all warranties, certain conditions and exceptions apply. Please take proper note of any terms or instructions that accompany your goods. We explain two general conditions as follows:

    Appliances, computers and sporting equipment

    Goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or refunded. We can book a service call with the supplier on your behalf, if you phone in and request us to do this.

    Defects that develop after 6 months may be repaired, replaced or refunded at the manufacturer’s election, and subject to the relevant manufacturer’s policy or extended warranty.

    The nature of the goods (size, technical specifications, etc.) often dictates where the repair will take place. For example, on site or at the manufacturer’s premises.

    Consumables

    Used consumables such as printer toners or cartridges may not form part of the hardware being repaired and will thus not be replaced during repair.

  • The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:

    Damage caused by lightning or power surges..

    Damage caused by misuse or abuse to the goods..

    Goods used for a purpose other than the purpose for which they were manufactured..

    Goods used contrary to their instruction manuals..

    Accidental damage.

  • Once we have accepted a return and approved a refund, you will receive the refund in one of the following ways:

    Credit card (by reversal back to your credit card and subject to banking delays).

    Credit onto you ZiMart account – Credit note, Coupon or Gift Voucher.

    Electronic transfer directly into your account (allow at least 48 hours in South Africa and 7 days in other countries).

    Western Union – within one week of request and only once your original cheque is cleared.

    Cash (if the original payment was made in cash).

    In general, you will be refunded in the same manner in which you paid ZiMart, e.g. Western Union, EcoCash, etc).

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